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| Overview |
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 Siebel CRM Applications
Analysts and Pundits, alike are focusing on “Up-Selling”, “Cross-Selling” and “Organic Growth.” Call it what you will, the fact remains that it costs a company dramatically less to retain and grow an existing client than it does to court new ones, and the essence of this secret lies in CRM Implementations.
Birlasoft is the premier Siebel Service Provider, who has inculcated a proficient Siebel practice providing Profound Analysis, Development and Upgrades, RTS and Post Implementation Siebel Support. We pride ourselves for having a world-class team of consultants and Subject Matter Experts for each Siebel technology. |
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| Service Offerings |
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At Birlasoft, the Siebel COE holds a resource pool of proficient business analysts who are well versed in gathering business requirements, performing GAP Analysis and providing best fit solutions to clients.
We have in-depth experience in implementing complex applications across the globe. We have also successfully upgraded applications from Siebel 99.5 to Siebel 2000 to Siebel 7.8.
 We have a Global Application Maintenance and Enhancements Services (GAMES) team, which provides extensive 24/7 support adhering to stringent service level agreements.
Under the RTS Umbrella, we address all existing application enhancements, from simple to the most complicated, which is reflected in quarterly production releases. The RTS Team is comprised of skilled Siebel trained professionals who have attained expertise in product knowledge and troubleshooting.
The Siebel COE at Birlasoft provides On-Demand professional services to Technical Consultants, Functional Consultants and Techno-Functional Consultants to perform Business Process Re-engineering and Tool Evaluations incorporating the best practices recommended by the product Siebel.
Integration between Siebel and Legacy Applications via Web methods and Siebel Integration Objects were successfully implemented on multiple occasions. Birlasoft boasts of having multiple real-time integrations associated with one of the existing Siebel implementations in production, thus concurrently providing access to few Legacy Applications.
Birlasoft has carved a niche for itself in Siebel Administration through successful Single Sign On (SSO) implementation to access the Siebel Application, which is a benchmark in the history of Siebel. We offer Database Upgrades, Hardware and Software Sizing, Installation of Siebel Servers and Siebel Clients to our clients.
The Siebel Quality Assurance team at Birlasoft has an advanced degree of competence to perform Automated Testing with the help of tools like QTP (Quick Test Professionals), Functional Testing is performed with Win Runner, Load Testing with the help of Load Runner and Defect Logging is made possible with Test Director. The team is also experienced in Regression Testing. |
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| Siebel COE Key Differentials |
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 Under Proven Methodology we follow a process cycle that involves Project Planning and Strategy, Assessment of existing environment, Analysis and Business Simplification, Design, Build Configure & Test phase, and, finally, Rollout and Deployment. The Proven Methodology involves teams from both onsite and offshore.
The Siebel COE Quality Assurance practice incorporates the services of specialized testing tools like Quick Test Professionals, Win Runner, Load Runner and Test Director to make the testing process rigorous and impeccable.
The Siebel COE has successfully completed five Six Sigma Green Belt projects to improve processes and deliverable standards. The results have been hugely rewarding, as we are able to maintain 100% SLA's, reduce resolution time, reduce cost of poor quality, improve knowledge management and reduce rework.
We have a Siebel Change Management Tool (CMT) in place to address issues/enhancements. The cases logged in the CMT are fixed under stipulated Service Level Agreements and each Change Request undergoes a life cycle, which involves Analysis, Development, Quality Assurance Testing and User Acceptance Testing before it sees the day’s light to development.
The Siebel Research Lab within the Birlasoft Siebel COE takes care of daily emerging Siebel Technology, Resource Identification, Regular In-house Training Sessions on existing technology for skill upgrade, Discussion Forum and looks into the SES Pool to cater different Siebel project requirements within the organization.
The RTS process helps to address the Service Requests for enhancements and trouble shooting. All possible requests are categorized and their respective internal and Master SLA's defined. The Kintana Tool is used to monitor the requests and the SLA's, while the data is shared with the client helping us consistentlyimprove on our quality, services and transparency prevails. |
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