Birlasoft :: IT Services Outsourcing

home

about us

fast facts

careers

events


	Industry Practices

Service Offerings

ECM

Overview

Centers of Excellence

Enterprise Content Management (ECM)

Home / Service Offerings / Enterprise Content Management (ECM)

Overview

Enterprise Content Management (ECM) systems allow in-house creation, approval and management of a wide range of content that is required by a contemporary cutting edge organization. ECM systems are enabling technologies, which allow organizations to increase the efficiency, and value, of their web presence without substantial increases in management overhead.

The various components of a typical ECM software application are:

	Content Storage System
	Content Library System
	Workflow System

Birlasoft's Services in ECM are as follows:

	Study and Analysis
		Understand the existing process or helps in formulating a vision and strategy for a new process.
		Studies the 'as-is' environment in an organization in terms of the awareness and buy-in of employees to move towards a sharing and collaborative culture. This helps in achieving the 'to-be' vision.
		Identifies the pain areas through analyses of business problems, knowledge assets and IT infrastructure.

	Strategizing
		Suggests ECM implementation roadmap that suits the organization.
		Explains ECM policies and processes, defines their boundaries and milestones.
		Selects best-fit technologies and the lays down of a deployment plan.

	Implementation
		Solution design.
		Prototyping, development and testing.
		Deployment around any available tool/product of client’s choice.
		Customize for special requirements, if any.
		System and integration testing for the implementation.

	Support
		Maintain and support the system.
		Bug fixing.
		User training.
		User support.
		L1, L2, L3 Support.

Benefits of Enterprise Content Management

	Content reuse.
	Reduced overhead for content conversion.
	Lower cycle time for creating new sales initiative.
	Enhanced ability to target specific customer with specific campaign.
	Reduction of dedicated resources supporting content development.
	Improved organization and management of all content.
	Automated management of content version.
	Ability to outpace competitors’ capability to modify their own web presence.
	Simplified auditing of content.
	Clear identification and enforcement of roles and responsibilities.

Birlasoft offers the following value proposition to its clients on ECM services:

	Highly skilled resources.
	Expertise in leading ECM products and toolsets.
	Large-scale implementation experience for its clients as well as for internal use.
	Very low lead time and cost effectiveness.