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ITAM

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IT Asset Management (ITAM)

Home / Service Offerings / IT Asset Management (ITAM)

Overview

IT Asset Management can be defined as a set of processes, which enable storing, tracking and maintaining updated information about IT Assets. These assets could be anything ranging from simple desktops to high-end servers. This may also include network infrastructure from cables to routers and hubs. Additionally, information about various vendors and negotiated contracts may also be managed. Asset Management is not limited to software, but encompasses a set of disciplines.

The various components of a typical IT Asset Management Application are:

	IT Asset Tracking
	IT Asset Life Cycle Management
	Vendor Management
	Contract Management
	Service Level Management

Benefits of IT Asset Management
The following are some of the reported benefits of IT Asset Management:

	Align IT with the business needs.
	Facilitate inter-department charge-backs.
	Improve ability to absorb rapid change.
	Ensures everyone speaks the same language.
	Stay updated on current IT services.
	Clear view of current IT capability.
	Enhanced customer satisfaction.

IT Asset Management users have reported significant savings in terms of availability of IT assets and direct cost savings. The equipment up-time is better and there are fewer unplanned outages. IT Asset Management has improved capacity planning and ensured IT services continuity is maintained in the event of a mishap. The result is that you are able to better predict and estimate your future IT needs and are more focused toward achieving your business goals.

Birlasoft's Services in ITAM:

	Assessment
		Understand the current IT asset management process and associated dependencies and interface points.
		Understand the IT asset requisition, procurement, vendor and contract management process.
		Understand the interface with backend financial system and related charge-backs to each business unit.
		Evaluate if the auto-discovery tool is in place to track SNMP-enabled devices.

	Definition
		Recommend the ITAM roadmap with toolset and process recommendation.
		Define the phase-wise ‘to-be’ scenario based on industry-standard frameworks like ITIL.
		Define the integration points with backend systems – procurement, financial or fixed-asset systems, vendor and contract management systems.
		Define the reports and KPIs that will be generated and measured periodically.

	Implementation
		Map the entire process and framework with the toolset.
		Configure the toolset with the ITAM functionality and interfacing requirements.
		Customize for special requirements, if any.
		System and integration testing for the implementation.

	Support
		Maintain and support the ITAM infrastructure.
		User support.
		User training.
		L1, L2, L3 Support.

Birlasoft's Value Proposition
Birlasoft offers the following value proposition to its clients on ITAM services:

	Trained and certified technical resources.
	Understanding of ITIL framework and related processes.
	Expertise in leading ITAM products and toolsets.
	Large-scale implementation experience for its clients as well as for internal use.
	Relationship with the leading product vendors.

To learn more about Birlasoft’s IT Asset Management write to us at