Ace field service with digital-first solution
Field service processes pose multiple challenges to businesses like yours today. From timely inspections, dispatch, assessments, and repairs to meeting and excelling SLAs for your customer, field service operations can quickly start draining money from the bottom line. But it doesn’t have to. With leading Industry 4.0 capabilities like AI, IoT, and automation, achieving field service excellence can differentiate your value proposition in the market.
Our expertise can help you digitize field service operations end-to-end, improve the technician and customer experience and retention, ace SLAs, and quickly turn your field service operations profitable. So, let's transform your field service operations with bFSM D365 and get started on your Industry 4.0 journey.
bFSM D365 Capabilities
Responsive, agile, and cost-effective field services, powered by best-of-breed technology and domain experience
Achieve complete visibility into field service operations with IoT
Leverage IoT sensors to track machine performance and mobile apps to monitor the field force remotely
Drive responsive processes with automation
Eliminate procurement delays and scheduling errors and automate field force dispatch timeframes
Delight your customers with your field service capabilities
Meet and exceed SLAs, maximize machine uptimes, and continuously act on customer feedback and insights.
Our Offerings
Contract management
- Contract authoring and approvals
- Renewal support and reminders
- Usage-based service delivery
- Dashboard for contract management
Asset and inventory management
- ERP integration for procurement
- Barcode-based track and trace
- Automated procurement triggers
- Spare issuance requests
- Systems integration for delivery ticket details
Proactive maintenance
- Automated malfunctioning device shutdown
- Scheduled maintenance
- Dynamic maintenance scheduling
- Event-based maintenance triggers
- Auto-generated work orders
Closed-loop service delivery
- Pre-built inspection checklists
- Scenario-based safety checklists
- Complaints redressal mechanisms
- Emergency auto-work order generation
Ready to transform your field services with bFSM D365?
Our industry experts in digital field service management are eager to collaborate with you
Let’s talk now