What Is TruServ FSM
TruServ FSM is a cloud based solution built on Salesforce Lightning that provides automated field service capabilities, IoT integration to installed base along with outcome-focused analytics for touchless automation of field service processes
Problem Statement
Most customer Field Services processes have challenges around Work order, Service Dispatch and Customer Feedback
Poor Customer satisfaction (CSAT) Scores
Poor diagnoses of root cause leading to missed slas
Inaccurate / unavailable install site data
Inaccurate agent scheduling / conflictmanagement
Poor / Negligible intelligence to support SMART field service
Challenges
Revenue Challenges
- Reliance on scheduled maintenance
- Delay in report filing and invoice generation
- Poor visibility into field force activities
- Loss of expertise and knowledge
Productivity Challenges
- Lack of real-time information on spare parts
- Use of physical field service manuals
- Lack of remote monitoring tools
TruServ FSM Solution
TruServ FSM is an industry solution built on the Salesforce platform with IoT integration and predictive analytics, purpose–built for manufacturing customers, and extends the platform capabilities to specific industry scenarios around service model using dealers, OEM warranty and claims management and related processes etc.
TruServ FSM Solution
Features
- IoT setup and plugin for Field Service Lightning
- Intelligent dispatch rules based on Rating, location, Skills to assist selecting the Field Service agent
- Predictive Analytics for FS: Setup Connected BI for FS and improve FS outcomes
- Lightning Controller libraries for FS solutions (Calendar, Mapping, Rules, Invoice Generation)
Differentiators
- Over 200 Field Service Projects and proven results over 10+ years with multiple customers
- Experience over Salesforce, Oracle , Servicemax and SAP
- Platinum partner to Salesforce and Oracle
Our FSM Services
Advisory
- Field Service Automation Field Service Automation
- Framework to incorporate IoT and Predictive analytics to existing service solution
- Technical Architecture alignment based on customer technology stack
Core
- Field Service Lightning(Salesforce) installation, setup and configuration
- TruServ solution setup based on “modular” needs around dispatch, scheduling and work order
Advanced Automation
- Incubate, implement or enhance Internet of Things integration to field service applications and processes
- Outcome based analytics to predict service outcomes and drive field service efficiencies
- Auto –dispatch rules based on machine / sensory data