Superior Experiences, Built ground up, Delivered Right
Enabling superior customer experiences that are built on the pivots of integration, intelligence, connected, agility, and efficiency. We make experiences central to how you engage with your customers, employees, or partners.
Unlocking Manufacturing Growth with Digital Experiences in the Post-COVID World
Customer Experience isn't an Afterthought for the Future-ready Enterprise
Customer expectations are evolving at breakneck speed, but are enterprises keeping up when designing experiences that are spread across multiple channels and touchpoints of interaction? While enterprises recognize the criticality of Customer Experience as a key differentiator, most are still limited to refashioning the front-end experience or superficial interfaces in a bid to meet customer expectations. However, this means that you are always playing catch-up.
Birlasoft embeds CX into the core of your business transformation, from workplace efficiency to omnichannel delivery, taking advantage of sophisticated analytical systems and new channels to help you respond to your stakeholder expectations in near-real-time.
How we do it?
We leverage design thinking approach to tie in relevant technologies to help you deliver exceptional experiences and innovations to your stakeholders – employees, customers, and partners.
- Highly focused user-centered approach towards creation of applications, portals, software
- Implementation methodologies that blend user goals and business objectives
- Integrated Analytics
Our Customer Experience Services
Digital and CX consulting
We bring years of expertise in conducting digital maturity assessments and digital strategy & innovation workshops, designing interventions, enabling process digitization, providing digital product selection services, and creating roadmap for overall experience transformation.
User Centered Design
We analyze user persona and customer journeys across your omnichannel footprint to deliver holistic experiences on web, social, and mobile.
Enterprise Collaboration
We transform internal stakeholder experiences through Enterprise Collaboration Products as well as modernizing your customer communication capabilities.
intelligent Automation
We leverage next-gen technologies such as automated Business Process Management (BPM), Robotic Process Automation (RPA), and AI-led automation to increase efficiencies.
eCommerce
We simplify the management of digital supply chains and distribution networks integrating logistics, inventory, and marketplace platforms to bolster online selling.
Cloud
We accelerate your journey to the cloud, deploying cloud-based CRM tools, to boost the agility of your CX and marketing functions.
New Age Channels
We support game-changing innovations in areas such as artificial intelligence (AI), conversational bots, extended reality, and wearables, using these to inform CX strategies.
Mobile
We aid in developing and testing mobile native/hybrid applications with a keen view on user experience.
Customer Experience Solutions and Tools
Birlasoft's Solutions and Tools for Customer Experience Enhancement
Efficiently manage CX by measuring all the experiences you deliver to various stakeholders, be it customers, partners or your employees.
Enterprise Productivity Suite
Enhance employee productivity and collaboration, and drive innovation with Microsoft 365 and Office365.
TruRPA
Birlasoft's Automation-as-a-Service offering to deliver efficient business outcomes and increased predictability and reliability in customer's business operations.
TruCommerce
Quickly implement a preconfigured, pre-integrated commerce box solution to address multiple eCommerce CX scenarios with our pre designed themes.
Streamline collaboration between insurance stakeholders with a single pane of visibility and real-time communication.
Dealer Portal
Achieve a single platform solution to consolidate all dealer partners and OEMs, providing every stakeholder with real-time information.
Customer360
Connect your CMS to valuable customer information to power a more personalized experience and hyper-relevant recommendations for smarter conversion.
Featured Insights and Recognitions
Connect with our Leaders
Harshad Parmar
Practice Head - Customer Experience & Automation
Birlasoft
Birlasoft
Technologies
Resources