In the manufacturing industry, aftermarket rules supreme. And we have the solutions and the expertise you need to maximize your CSAT and revenues in the era of cloud, subscription models, and complex digital processes.
Current market dynamics impel manufacturers to swiftly respond to customer needs. At the same time, staying profitable requires them to maximize the returns on their digital investments. Orchestrating digital processes efficiently at scale is essential to maintain the desired governance and compliance posture across the org.
Birlasoft offers targeted solutions that are designed to help manufacturers nail these objectives of aftermarket transformations in today’s dynamic markets. Trusted by Fortune 500 businesses, these solutions have helped manufacturers achieve 25% greater revenues, 35% happier customers, and 44% higher productivity.
Overview
Birlasoft’s aftermarket transformation solutions enable manufacturers to seamlessly collaborate with partners, customers, and internal stakeholders. Using state-of-the-art cloud solutions and our expertise in design, development, and integrations, we bring unparalleled efficiency and quality to your aftermarket operations.
Our aftermarket services enable manufacturers to overcome the following critical challenges impeding desired outcomes in aftermarket operations
- Facilitating seamless sales using digital tooling in subscription-based pricing or pay-per-use contracts.
- Driving efficient and cost-effective field services with remote assistance capabilities using AR/VR.
- Lack of context and granular data about the installed base undermines the customer experience.
- Poor visibility into the health of digital systems supporting aftermarket operations renders critical issues ‘invisible.’
Value Proposition
Expertise Achieving 360-degree view of the customer, and facilitating process standardization based on global design templates.
Capability 2000+ projects delivered successfully by 350+ consultants, empowered by 30+ partners. ( Salesforce Categories )
Industry Recognitions Salesforce CREST Partner Product Challenger by ISG Provider Lens Challenger in Avasant’s Salesforce Services RadarView™.
Solution Features & Benefits
Reduce the cost of Salesforce operations, accelerate deal closure with streamlined processes, and drive intelligent field service operations with Birlasoft Aftermarket Transformation Solutions.
CX Sprint for Aftermarket:
Low-cost rapid implementation approach designed to reduce cost, accelerate speed to value and minimizing risk, across SAP’s Customer Engagement solutions with multiple pre-build features and integration.
CXSPRINT for Aftermarket gives organizations the ability to deploy the fully integrated version of SAP’s Commerce Cloud Solution, to support an aftermarket storefront, for as little as one third the implementation cost of the full SAP Launch approach.
- Omni-device user experience
- Integration & Extensibility
- High Performance
Differentiators
- Leverage existing distribution channels
- Experience based on brand/currency/region
- Reduce Manual Testing
Benefits
- Drastically Cut Cost
- 100% security with automatic deployed on commerce cloud
- Increased Productivity
CRM and Customer Experience | SAP C/4HANA | Birlasoft
Why Birlasoft/ Birlasoft Advantage
COE Support Model
Our Center of Excellence (CoE) brings together experts and representatives from technical and business functions. Their responsibility is to ensure successful execution of the CoE. The dedicated CoE aims to:
- Manage the talent pool, defining roles and responsibilities.
- Standardize processes across Salesforce instances.
- Set design standards for consistency.
- Prioritize rollouts and provide executive reporting.
As organizations expand their Salesforce presence, complexity grows. To address this, a formal system is needed to:
- Maximize business value
- Improve delivery efficiency and quality
- Foster innovation mindset
- Boost Salesforce usage and adoption
Here are the key highlights of our expertise in setting up Salesforce CoEs across different areas:
Governance
Governance
- Define a governance structure aligned with the target operating model.
- Establish a review process for platform changes.
- Define design and coding standards.
- Monitor Salesforce feature and license usage for optimization.
Delivery
Delivery
- Define the DevOps model and leverage appropriate tools
- Create a strategy for CI/CD (Version control, Environment, Testing, Deployment).
Talent
Talent
- Define key roles from strategic to tactical levels
- Address skill gaps through outsourcing or upskilling
- Implement a training plan
Change
Change
- Establish a framework for analyzing SF platform changes and providing training support.
- Review service requests, fix bugs, and approve change requests.
Innovation
Innovation
- Create a framework for continuous improvement.
- Promote reusability through code sharing, component libraries, and global templates.
To know more about Birlasoft's comprehensive services, contact us