Birlasoft Recognized as a Rising Star USA in the Salesforce Ecosystem by ISG

According to the ISG Provider Lens™ Salesforce Ecosystem Quadrant Report, Birlasoft was among the leading providers of professional services related to the Salesforce Sales Cloud and Service Cloud products.

“With the continuous development of Salesforce products, customer needs for strong implementation vendors is becoming increasingly important,” said Esteban Herrera, partner & global leader of ISG Research. “Using a leading vendor during implementation has become a critical success factor for the productive use of Salesforce.

The ISG report noted that Birlasoft is a Global IT solutions provider with a strong focus on Salesforce for numerous verticals like automotive, industrial manufacturing, healthcare, media and entertainment, insurance and aerospace and defense. The services cover Salesforce customization, implementation, optimization and the migration from other platforms.

Comprehensive methodology: Birlasoft’s methodology for Salesforce implementations covers the entire preparation and decision process. It offers predefined packages for all relevant phases and a sophisticated governance model that supports effective project execution. In most cases, hybrid agile models comprised of both agile and phase-oriented elements are applied.

Salesforce tooling: The Fullforce solution portfolio includes TruLens, a comprehensive health and audit tool for examining a Salesforce implementation status and integrity in regard to customization, data volume, data growth, utilization and more. A cross-industry solution for enhanced contract management (TruView) is also available.

Enhanced SAP capabilities: Birlasoft’s recent merger with KPIT, which has a strong SAP practice, provides capabilities that opens the company to more complex integration projects. For SAP-Salesforce integration, Birlasoft uses the Mulesoft platform.

Willingness to risk for clients: Birlasoft very often conducts projects that are fixed price or outcome based, which indicates its willingness to take co-responsibility for the project results.

Sales Cloud competency: The Sales Cloud practice offers expert level advisory, analytics, global rollout and migration capabilities for CPQ, opportunity management and other standard Sales Cloud functionalities

The ISG Provider Lens Quadrant report series draws insights on service provider capabilities from focused surveys, briefings, interviews with providers, input from ISG advisors, ISG benchmarking data, and data drawn from the ISG Contracts Knowledgebase™ and ISG Engagement Database™. The series is a complement to the ISG Provider Lens Archetype reports, which offer a first-of-its-kind evaluation of providers from the perspective of specific buyer types.