Customer Overview
The customer is a US based global market leader of industrial equipment, technologies and related parts and services.
Business Challenges
The company expanded through mergers and acquisitions, resulting in a deficiency of established processes and technology standards. The customer faced issues such as absence of tracking and follow-ups on SSL certificate expiration, there was a lack of monitoring for missing security patches. The handover of SIEM posed a challenge due to the absence of an implementation partner. The customer was looking for support for daily security operations and the maintenance of a secure posture.
Birlasoft Solution
Birlasoft helped the customer in formulating an Information Security policy and implementing the ITGC framework. The Birlasoft team smoothly assumed responsibility for managing SecurEnds support, ensuring a seamless transition. The primary objective was to address security vulnerabilities, enhance the Cybersecurity score, and promptly report events and alerts to prevent breaches.
To improve SSL certificate management, the expiration notification system was refined to send advanced notifications 30 days and 15 days before expiry. The establishment of 24X7 SOC monitoring and integration of various log sources with SIEM further enhanced the overall security posture.
Value Delivered
- 24/7 SOC monitoring & administration on Splunk
- Holistic view with integration of the various log sources
- Reduced resolution time and ageing ticket count.
- Following processes got streamlined
- Security incident response process
- SSL certificate expiry notification process
- User access review process
