Birlasoft Global Services cover E-Business Suite, Agile Product Lifecycle Management, Value Chain Planning, Value Chain Execution and Product & Customer Master Data Management. We have a proven track record of best-in class industry practices and expertise. Our experts have a deep understanding of Oracle product modules and solutions and combine business and technology expertise to improve customer satisfaction.
Birlasoft Advantage
Process Framework
We bring in best-in class tools and frameworks that support your business needs and focuses on continuous improvements to reduce support cost and improve productivity
FASORS
This proven and flexible transition methodology is comprised of 6 stages - Feasibility study, As is Assessment, Solution design, Operations and improvements, Review and control, Steady state.
Offerings
Testing as a Service
Global DBA Services
- Architecture and Solution Design
- Application Monitoring (Health Checks and reviews) and Support
- Infrastructure Roadmap for future business needs
- Automation of best practices
Functional and Technical Service Desks
- Expert assistance
- Benefits of CEMLI factory repository and tool
Our Solutions
K-PRO
K-PRO from Birlasoft is an end-to-end Application Maintenance Support framework which helps customers reduce their support cost year-on-year and enhances resource utilization without compromising end user satisfaction. The solution is designed for companies in the manufacturing and automotive domains, and addresses strategic, tactical and operational challenges in running the IT maintenance services.
Solution Highlights
- Consolidates IT services areas
- Standardizes IT assets/ processes
- Optimizes technology/ processes
- Strong governance
Database Administration Shared Services
Birlasoft, an Oracle Platinum partner, offers shared services that leverage our pool of skilled resources - Oracle Standard Database Administration (DBA) and E-Business Suite DBA services. We provide cost savings by reducing the need for dedicated support. Birlasoft’s DBA shared services model enables customers to pay only for what they need.
Solution Highlights
- Backup Management
- Cloning
- End User Support
- Implementation & Rollout Support
- Installation and Configurations
- Monitoring
- Patch Management
- Refresh
- Space Management
- SYSADMIN Support
- Ticket Management
- Upgrade/Migration
- User Access Management
Partnership
