A fresh new approach to building fulfilling customer journeys
From customer prospecting to field servicing to customer loyalty
Access critical insights from customer data
Use data to drive insights that let you empower your field teams to better meet the customer needs.
Drive exceptional customer engagement
Build hyper-personalized CX and omni-channel experiences to drive revenue growth.
Surpass customer expectations on servicing
Craft effective and promising customer experiences post-purchase to drive advocacy.
Transforming Knorr-Bremse’s Customer Experience with Cutting-Edge SAP CX Solution
Success Stories
#CustomerSpeak | Invacare Testimonial - Featuring Angela Goodwin, CIO, Invacare Corp
#CustomerSpeak | Bendix Commercial Vehicle Systems LLC Testimonial – Featuring Marylou Hornung, Director Sales Operations and Rini Palkamsetty, Senior Director, IT Americas
Looking to delight your customers with top-notch experiences?
Featured Solutions
Fully functional B2B or B2C Commerce storefront including core integrations
Migration from Hybris Commerce on premise to SAP Commerce Cloud
Offer configure, pricing and quoting capabilities to customers
Deploy Sales Force Automation Processes
B2C Commerce site for aftermarket eCommerce site to sell spare parts
End-to-end incentive compensation management system
Omnichannel customer service processes for CSR’s
Marketing platform to provide personalized experiences to business customers
Manage field service processes from ticket creation through resolution
CXSPRINT B2C Marketing
Deliver personalized experiences through omni-channel communications to consumers
CXSPRINT Customer Data
Deploy a Customer Identity Access Management (CIAM) platform
CXSPRINT Upscale Commerce
Standalone direct to consumer eCommerce site
Looking to reimagine your customer journeys and experiences?
Our SAP and customer experience specialists are ready to help you out.
Schedule a session with us today.
Featured Insights
Why Choose Birlasoft?
Recognized by SAP for Five Certified SAP Qualified Partner Packaged Solutions
25+ Years of Industry Expertise In SAP
Optimally sized to serve you best
Birlasoft Mention in SAP Article featuring Invacare: Redefining B2B Customer Experiences for Clinically Complex Medical Devices
Resources