Overview
Implementation of Birlasoft’s ProVue real-time monitoring solution transformed JD Edwards system management for Martin Marietta Materials. It enabled seamless management of massive batch operations and supported over 2000 concurrent users during a major system upgrade.
In complex manufacturing and construction materials operations, the reliability of enterprise systems plays a pivotal role in maintaining business continuity. When these systems support thousands of concurrent users and manage critical billing processes, the need for sophisticated monitoring becomes paramount, especially during significant system upgrades.
Our client Martin Marietta Materials, a Fortune 500 construction materials company, faced the dual challenge of managing a significant JDE 9.2 upgrade while ensuring uninterrupted business operations for their extensive user base. With over 2000 concurrent users accessing their JD Edwards landscape, they required intelligent system monitoring and a proactive solution that could handle multiple critical aspects, including system stability during the upgrade go-live, efficient execution of business-critical UBE processes, and eliminating the need for manual after-hours monitoring of vital billing processes.
Martin Marietta partnered with Birlasoft to implement ProVue, an Oracle Validated Integration solution built on Oracle Cloud Infrastructure (OCI). This implementation delivered comprehensive monitoring capabilities through real-time browser-based metrics tracking, sophisticated UBE analytics, and automated alert systems. By leveraging ProVue's advanced features, Martin Marietta aimed to transform their approach to system monitoring while ensuring a successful upgrade transition and optimizing daily operations.
The Challenge
1. Managing System Performance During Critical Transitions
Martin Marietta wanted to ensure system stability during high user loads, particularly during the go-live phase of their JDE 9.2 upgrade. The technical team needed to monitor system performance in real-time as user load increased while maintaining optimal performance levels across the environment. The complexity of the upgrade process, combined with the large user base, created significant risks for system stability and user experience.
2. Batch Process Monitoring and Notification
The client needed help with efficient monitoring of Universal Batch Engine (UBE) runtime issues. Business subject matter experts (SMEs) required immediate notifications when jobs exceeded normal runtime parameters or encountered errors. The lack of automated notification systems meant delays in identifying and addressing batch processing issues, potentially impacting critical business operations and deadlines.
3. After-Hours System Monitoring Requirements
The need for business SMEs to consistently log into the system after hours to monitor billing processes created operational inefficiencies. This manual monitoring approach increased staff workload and risked delayed responses to critical issues occurring outside regular business hours. The situation demanded a more automated and efficient monitoring solution.
The Solution
To mitigate the challenges associated with the large-scale JDE environment and upgrade process, Birlasoft implemented the ProVue solution tailored to the client's unique requirements. The solution addressed the immediate upgrade-related monitoring needs and long-term operational efficiency goals while ensuring minimal disruption to business operations. Below are the key aspects of this implementation:
1. Comprehensive Real-Time Monitoring Implementation
The solution deployed sophisticated real-time monitoring capabilities that capture performance metrics directly from users' browsers. This implementation enabled the technical team to continuously track Critical Error Count and Page Load Time KPIs, providing instant system performance visibility. The monitoring system proved particularly valuable during the JDE 9.2 upgrade, offering real-time insights into system stability as user loads increased.
2. Advanced UBE Analytics and Alert System
ProVue's implementation included detailed Universal Batch Engine analytics and customized alert mechanisms. This feature provided comprehensive monitoring of batch job performance and automated notifications to business SMEs when jobs deviated from expected parameters. The system maintained historical performance data, enabling trend analysis and proactive optimization of batch processes.
3. Automated After-Hours Monitoring
The solution implemented SMS alerts for critical end-of-day billing jobs, eliminating the need for manual system monitoring. This automation ensured that SMEs received immediate notifications upon job completion or error occurrence, significantly reducing the need for after-hours system access while maintaining adequate monitoring coverage.
The Impact
Implementing ProVue delivered significant benefits for Martin Marietta's JDE environment, transforming their upgrade journey and daily operational capabilities. Through careful integration of monitoring tools and automated alerts, the solution achieved substantial improvements in system performance, operational efficiency, and user satisfaction. Below are the key outcomes enabled by our solution:
1. Enhanced System Stability and Performance
The implementation reduced Mean Time to Resolution (MTTR) by 30% through quick access to historical data and real-time monitoring capabilities. The solution's predictive monitoring features helped prevent unexpected downtimes, particularly during critical periods like the JDE 9.2 upgrade go-live phase.
2. Improved Operational Efficiency
Automating the monitoring processes and implementing proactive alerts significantly streamlined operations. The solution's ability to prevent incident avalanches and provide early warning of potential issues has transformed the client's approach to system management, reducing manual monitoring requirements while improving response times.
3. Data-Driven Decision Making
Historical data analysis capabilities enabled informed decision-making regarding server expansions and upgrades. Comprehensive performance data helped justify infrastructure investments and optimize system resources based on actual usage patterns and trends.
4. Enhanced User Experience
Real-time user behavior analytics improved application usage patterns and helped identify training opportunities. The solution's ability to monitor and optimize system performance during peak usage has increased user satisfaction and reduced system-related disruptions.
The implementation of ProVue transformed how Martin Marietta managed their JD Edwards environment, particularly during critical transitions and high-volume batch processing periods. The solution's ability to handle the complexities of a significant system upgrade while simultaneously improving daily operational efficiency demonstrates its versatility and robustness. By leveraging ProVue's sophisticated monitoring capabilities, Martin Marietta achieved their immediate goals of upgrade success and improved batch processing to establish a foundation for continuous system optimization and proactive management.
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